Customer Support Policy

At Nakshatraspeaks.com®, we value every customer and are committed to providing you with respectful, prompt, and helpful support for all your inquiries and service needs.

1. Support Hours

• Monday to Saturday: 10:00 AM to 6:00 PM (IST)
• Sunday and Public Holidays: Closed
• Support queries received outside business hours will be addressed on the next working day.

2. How to Reach Us

You can contact our support team through:
📧 Email: drujjwal.astrologer@gmail.com
📞 Phone/WhatsApp: +91 84474 58003

• We recommend contacting us via email or WhatsApp for faster responses.
• For WhatsApp queries, kindly send a message first. Calls may be attended only if necessary or scheduled in advance.

3. Response Time

• We aim to respond to all queries within 24 to 48 business hours.
• For urgent matters related to live consultations or order issues, please mention "URGENT" in your subject line or WhatsApp message for priority assistance.

4. Common Queries We Handle

• Booking consultations
• Payment issues
• Order status and tracking
• Product information
• Service feedback
• Technical assistance for courses or digital downloads

5. Service Ethics

• We treat every customer inquiry with respect, patience, and professionalism.
• Abusive language, harassment, or disrespect towards our team may result in refusal of service.

6. Escalations

If your concern remains unresolved after contacting customer support, you may escalate it by writing directly to:
📧 Email: drujjwal.astrologer@gmail.com (Subject Line: "Escalation") We strive to provide a positive and fulfilling experience for all our valued customers.